Privacy Policy.

1. Who we are

SantashaMilner.com (“the Site”) is operated by Santasha Milner Business Consulting (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect information when you visit the Site or use our services.

2. Information we collect

Information you provide directly: when you purchase the Business Strategy & Systems Assessment, schedule a session, complete the client intake form, contact us, or use the site’s AI concierge, you may provide your name, email address, phone number, business information, and payment-related details.

Information collected automatically: like most websites, we may collect standard technical data such as browser type, device information, pages visited, and approximate location.

3. Third-party services

Payment processing is handled by Stripe. Scheduling is handled by our online booking system. Intake forms and client operations are handled through our business systems platform. Each of these providers maintains its own privacy policy, and information you submit through them is also governed by those policies.

4. How we use your information

We use the information we collect to deliver purchased services, schedule and prepare for sessions, respond to inquiries, improve the Site and our offerings, send service-related communications, and comply with legal obligations. We do not sell your personal information.

5. AI concierge conversations

Messages sent to the Site’s AI concierge may be processed by third-party AI providers to generate responses. Do not share sensitive personal information (such as health, financial account, or government ID details) in chat conversations.

6. Data retention & security

We retain personal information only as long as reasonably necessary for the purposes described above or as required by law, and we use commercially reasonable measures to protect it.

7. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us through the client intake form and reference this Privacy Policy.

8. Children’s privacy

The Site is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Consent

By using the Site, submitting information through our forms, purchasing services, or communicating with us — including through the Site’s AI concierge — you consent to the collection, use, and processing of your information as described in this Privacy Policy. Where consent is the legal basis for processing, you may withdraw it at any time by contacting us through the client intake form; withdrawal does not affect processing that occurred before the withdrawal.

11. Intellectual property

All content on the Site — including text, graphics, logos, frameworks, templates, toolkits, and materials provided in engagements or as downloads — is owned by us or our licensors and is protected by applicable intellectual property laws. Nothing in this Privacy Policy grants you any license or ownership rights in that content. Purchased or downloaded resources are licensed for your internal business use only and may not be copied, resold, redistributed, or repackaged without our prior written permission.

Questions about this policy? Reach out through the client intake form on the Contact page and reference this policy by name.